Novahives Smart Return

Novahives Smart Return is an innovative solution designed to simplify and optimize the return process for cross-border e-commerce platforms and brands. With advanced decision-making technology and a global logistics network, Smart Return delivers a seamless and cost-effective return experience.

Key Features

• Decision Optimization Engine: Evaluates return requests and determines optimal actions.
• Flexible Return Methods: QR code-enabled drop-offs, returnless refunds, and more.
• Global Integration: Connects with local and global return hubs.
• Customer Experience: Self-service portals and fast refunds.

Value Proposition

• Cost Optimization: Minimize return-related losses.
• Efficiency: Streamlined workflows and automation.
• Scalability: Supports businesses of all sizes.
• Sustainability: Eco-friendly disposal and recycling options.

Workflow Overview

1. Customer initiates a return through the portal.
2. Decision optimization suggests actions (e.g., refund or return).
3. Execution with shipping labels or drop-off options.
4. Post-return actions (restocking, liquidation, or disposal).