NOVA Smart Return
Returns you can trust. Refunds you can accelerate.
What It Is
NOVA Smart Return modernizes ecommerce returns by combining drop-off verification, intelligent item confirmation, and end-to-end return visibility. It allows brands to refund faster while reducing fraud and operational friction.
How It Works
Customers return items at authorized drop-off locations without package and label. Each item is verified on the spot against merchant-provided product images, SKU information, and return reasons. Brands receive real-time digital confirmation of what was returned — before items reach the warehouse.
Customer Experience
- Submit return
- Get a QR code and link to location finder
- Drive to nearest location
- Present the QR, handover return items to staff
- Get immediate refund
Full Return Transparency
Order Created → Item Verified → Store pick up Scan → Hub Arrival → Sorted and boxed → Ship out from Hub → Delivered
Why It’s Different
- Verification happens at drop-off, not days later in the warehouse
- Image-based confirmation without on-site photography
- Smart logic adapts verification based on return reasons
- Structured digital return data instead of unstructured photos
Drop-off Network Coverage
NOVA Smart Return is powered by a large-scale, established drop-off network across major U.S. metropolitan areas. The same underlying drop-off infrastructure is already used by leading global apparel and fashion brands.
The network includes 9000+ drop off location:
· Exclusive: 5,500+ dry cleaners
· Partner-Enabled: 3,500+ parcel stores
With 4827 selected for Nova smart return to ensure the density and drop off to delivery time. As we scale us, we will continuously bring in more store to the consolidation network
In comparison, Our network is larger than UPS(~5200) and FedEx(~2000) combined
Built for Global Brands
Smart Return is designed for cross-border and international merchants. It supports multi-language return workflows and enables overseas brands to manage U.S. returns with local drop-off convenience and centralized visibility.
Supported languages include English and Chinese. Extremely friend for Chinese platform, sellers and brands
Who Uses Smart Return’s network
- Global fast fashion and apparel brands
- Large DTC independent websites
- TikTok Shop and marketplace sellers
- High-volume cross-border merchants
Benefits for Brands
- Faster refunds with confidence
- Reduced return fraud and wrong-item losses
- Lower warehouse inspection costs
- Improved customer trust and loyalty
- Works with Shopify and custom ecommerce platforms
Transit Time
Transit time varies from 5-10 business days according to the location of receiving warehouse, daily volume.
Cost
Normally 30%+ saving vs traditional carrier, contact us for detail
NOVA Smart Return — Turning returns into trust.
Contact us:
Alex Xiao
Co-owner -- Strategic partnership